- Introduction
Waterpipetest (“we,” “us,” or “our”) operates www.waterpipetest.com. We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, book on-site water pipe pressure testing services, and interact with us.
This policy complies with applicable data protection laws, including the General Data Protection Regulation (GDPR) for individuals located in the European Economic Area (EEA) and the United Kingdom, as well as the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada.
- Data Controller
For the purposes of applicable data protection laws, the data controller responsible for your personal data is:
Entity: Waterpipetest
Website: www.waterpipetest.com
Address: 3351 Luxton Rd #502, Victoria, BC V9C 0P2, Canada
Email: [email protected]
Phone: +1 2502171844
- Information We Collect
We collect personal data that you voluntarily provide to us when booking our on-site water pipe pressure testing services, communicating with us, or navigating our website. This information includes:
Contact Information: Full name, billing and service address, email address, and telephone number.
Booking and Transaction Details: Appointment dates, service specifications, and payment transaction records.
Payment Information: Payment card details are processed directly by our payment processor, Stripe. We do not store full credit or debit card numbers on our servers.
Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and platform through standard server logs and cookies.
- How We Use Your Information
We process your personal data only when we have a lawful basis to do so under GDPR and PIPEDA. We use the collected data for the following purposes:
Service Fulfillment: To schedule, confirm, and execute on-site water pipe pressure testing services at your designated location.
Payment Processing: To process deposits and service fees securely via our designated payment processing partner, Stripe.
Customer Communication: To send booking confirmations, service updates, invoices, and respond to your inquiries.
Legal and Regulatory Compliance: To meet accounting, tax, and legal obligations required under Canadian and European laws.
- Payment Processing via Stripe
All online transactions, including deposits and fee settlements for our on-site services, are processed through our third-party payment gateway provider, Stripe.
When you make a payment, your personal and financial data is transmitted directly to Stripe. Stripe collects, uses, and processes your data, including payment card information, in accordance with its own privacy policy and security standards. We do not store complete financial account credentials on our local systems.
- Data Retention Period
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Transaction and Financial Records: Retained for a minimum of 7 years to comply with applicable Canadian and European tax and commercial accounting regulations.
Booking and Service Records: Retained for up to 3 years following the completion of the service interaction to manage customer support, warranty inquiries, and operational records.
Technical and Cookie Data: Retained for a maximum of 14 months from the date of collection, after which logs are securely purged or anonymized.
- Disclosure of Your Information
We do not sell, trade, or rent your personal data to third parties. We may share your data with strictly necessary service providers under strict data processing agreements:
Payment Processors: Stripe, for the secure execution of payment transactions.
Service Personnel: Authorized technicians assigned to perform on-site water pipe pressure testing services at your location.
Legal Authorities: When required to do so by applicable law, court order, or governmental regulation in Canada or Europe.
- International Data Transfers
Since our operations are based in Canada and we serve customers located in Europe, your personal data may be transferred to, stored, and processed in Canada. Canada has been recognized by the European Commission as providing an adequate level of data protection under PIPEDA. By booking our services or using our website, you acknowledge this international transfer. - Your Data Protection Rights
Depending on your geographic location (including under the GDPR and PIPEDA), you hold specific rights regarding your personal data:
Right of Access: You have the right to request copies of your personal data held by us.
Right to Rectification: You have the right to request the correction of inaccurate or incomplete data.
Right to Erasure: You can request the deletion of your personal data under certain statutory conditions.
Right to Restriction of Processing: You can request that we restrict the processing of your personal data.
Right to Data Portability: You have the right to request the transfer of your data to another organization or directly to you.
Right to Object: You can object to our processing of your personal data based on legitimate interests.
To exercise any of these rights, please contact us at [email protected].
- Data Security
We implement commercially reasonable administrative, technical, and physical security measures designed to protect your personal data against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. While we follow robust industry standards to safeguard your information, no transmission method over the internet or electronic storage system can be guaranteed to be entirely without risk. - Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our operational practices, regulatory requirements, or legal standards. Any updates will be posted directly on this page with a revised effective date.