- Overview and Scope
This Cancellation and Refund Policy governs all online deposit bookings and scheduled on-site water pipe pressure testing services provided by Waterpipetest (“we”, “us”, or “our”). By booking our on-site services through www.waterpipetest.com, you (“Customer” or “Client”) agree to adhere to the terms outlined in this policy. Our business operates from Canada while serving residential and commercial clients across Europe, fully observing applicable consumer protection statutes in both regions, including the European Union Consumer Rights Directive and Canadian commercial regulations.
- Booking Appointments and Deposit Structure
All service appointments require an online deposit payment processed securely via our website at the time of booking to reserve the scheduled on-site service slot.
The remaining balance for the on-site water pipe pressure testing service is due upon completion of the service at the designated location.
Booking confirmation and appointment details are dispatched immediately to the email address provided during checkout.
- Customer Cancellation Rights and Timeframes
3.1 European Union Consumer Rights (Right of Withdrawal)
For customers located within the European Union, you possess the statutory right to withdraw from the service contract within 14 days from the day of booking without providing any reason, subject to the provisions of the EU Consumer Rights Directive.
Execution Before Withdrawal Period Expires: If you explicitly request that our on-site service commence before the 14-day withdrawal period expires, you acknowledge that you will lose your right of withdrawal once the service has been fully performed.
Partial Refund During Execution: If service execution has begun with your explicit prior consent before the end of the 14-day period, you shall pay us an amount that is proportionate to the services provided up to the time you communicated your cancellation, relative to the full coverage of the contract.
3.2 General Cancellation Windows
Outside of statutory withdrawal rights, appointments may be cancelled or rescheduled according to the following schedule:
Cancellations Made 24 Hours or More Prior to Scheduled Service: Eligible for a full refund of the online deposit.
Cancellations Made Less Than 24 Hours Prior to Scheduled Service: The online deposit is non-refundable, as technician scheduling and dispatch preparations have been finalized.
- Service Provider Cancellation and Rescheduling
We reserve the right to reschedule or cancel any scheduled appointment due to unforeseen operational constraints, severe weather conditions, or circumstances beyond our reasonable control.
In the event that we must cancel an appointment, you will be notified promptly via email or telephone.
You will be given the option to reschedule the service for an alternative mutually agreed time or receive a full refund of any deposit paid.
- Refund Processing
Approved refunds will be processed using the original payment method utilized during online checkout.
Refunds typically reflect in the customer’s account within 5 to 10 business days, depending on financial institution processing times.
- Contact Information
For any inquiries regarding service cancellations, rescheduling, or policy clarifications, please contact our support team:
Address: 3351 Luxton Rd #502, Victoria, BC V9C 0P2, Canada
Email: [email protected]
Phone: +1 2502171844